Why don’t you offer free shipping?
We understand that free shipping is a common expectation these days. The truth is there is no such thing for a small business. We pack your orders with love and a bit of magic, then safely hand them off to our hardworking UPS or postal carriers, who bring them to you — no contact required. It’s the safest way to operate right now and we hope you’ll consider the cost a small price to pay for the convenience and safety.
For orders of $150 or more, shipping is complimentary.
Where is my package?
We know you’re excited to get your package, and once it’s out of our hands we only have access to the same shipping information as you do. Please refer to your shipping notification email which gives you the most up to date tracking from your selected shipping carrier.
My package was stolen, will you replace it?
We hate it when that happens. Karma is for sure coming to them. Unfortunately, since we fulfilled our end of the deal by packing and shipping your items, we don’t replace stolen merchandise. However, you can make a claim with UPS, USPS, or whichever company was used to ship your package
General shipping notes:
- Orders placed after 7 a.m. MST on Friday will process the following Monday
- We are not responsible for shipping delays
- Customs fees and duties are the customer’s responsibility
- UPS does not ship on weekends
- UPS cannot deliver to PO boxes – a valid street address is required